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Incident Response

Responders, customer updates, mitigation steps, and service recovery data.

Incidents / Active

INC-2841

SEV-2 · Active

Started 34 minutes ago · customer impact

Elevated API latency in US East

Checkout and billing requests are intermittently exceeding the 1s timeout.

Affected requests

4.8%

4.1%

2,184 requests

P95 latency

1.82 s

884 ms

Target < 250 ms

Error rate

1.34%

1.18%

612 errors

Time elapsed

34 min

Next update in 11 min

Incident window

Latency & errors

08:0010:0012:0014:0016:00

6 responders

Response team

Maya Chen

Incident commander

Avery Rivera

Operations lead

Jordan Lee

API owner

Sam Patel

Communications

All times EDT

Incident timeline

14:02

Alert fired

P95 latency breached 1 second for api-gateway.

14:07

Incident declared

Maya Chen set severity to SEV-2.

14:14

Mitigation started

Traffic shifted from iad1 to iad2.

14:26

Partial recovery

Error rate declined; latency remains elevated.

3 degraded

Affected services

api-gatewayDegraded

billing-apiDegraded

checkout-webRecovering

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